Privacy Policy

Privacy Policy K-9 Comfort Heating & Air

K-9 Comfort Heating & Air (“we,” “our,” “us”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your information, including information collected for SMS/text messaging programs.

Information We Collect

We may collect personal information when you:

Request HVAC service or a free estimate
Submit forms on our website
Contact us by phone, email, or SMS
Schedule an appointment

This information may include:

Name
Phone number
Email address
Service address
Details related to your heating or cooling service request

How We Use Your Information

We use your information to:

Schedule and confirm HVAC service appointments
Provide technician arrival notifications and service updates
Send invoices, payment reminders, and receipts
Deliver promotional or marketing messages (only with your consent)
Improve our customer service and communication

Text Messaging & SMS Consent

By providing your mobile number and checking the consent box on our forms, you agree to receive SMS text messages from K-9 Comfort Heating & Air at the number provided.

Message frequency may vary depending on your service needs
Message and data rates may apply based on your wireless carrier
Consent is not a condition of purchase

These messages may include:

Appointment reminders and confirmations
Technician on-the-way notifications
Service updates and follow-ups
Promotional offers (optional)

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP. For help or support, reply HELP or contact us directly:

Email: info@k9comfort.ai
Phone: (740) 361-7748

Data Sharing

We do not sell or share your personal information with third parties for their marketing purposes. We may share your data with trusted service providers that help us operate our business, such as scheduling, billing, and communication platforms.

Data Security

We follow reasonable and industry-standard security measures to protect your information from unauthorized access, loss, misuse, or disclosure.

Contact Us

If you have questions regarding this Privacy Policy, please contact us at:

Email: info@k9comfort.ai
Phone: (740) 361-7748
Address: Marion, OH